We offer refunds for purchased goods within 14 days of delivery, provided they are unused, in their original packaging, and accompanied by a receipt or proof of purchase. Returns for personalized items are only accepted if defective. To initiate a return, please contact us via email for the return address. Once we receive and inspect the returned item, we will notify you of the refund approval or rejection. Refunds will be processed within seven business days for items in reasonable condition. Please consider using a trackable shipping service and note that you are responsible for the return shipping costs, which are non-refundable unless the item is faulty.